Customer Support

We make every effort to ship products as quickly as possible.

• If your order is a backorder or a special order, it will be dispatched from Sydney as soon as it arrives from the supplier.
• If the products are in stock at our Sydney store location, they are generally shipped on the day the order is received or the next business day.
• If your items are not immediately available in Sydney but are in stock at our offsite warehouse, they are usually dispatched from Sydney the day they arrive here.

Please Note: You can choose your preferred shipping speed and carrier at checkout, allowing you to select the service that best meets your delivery needs.

You can create an account in two easy ways:

• During Checkout: Simply tick the Create An Account checkbox when you check out your first order.
• Directly: Click on the My Account icon at the top of this page and complete the simple registration form.

Please complete the account registration carefully to ensure we are able to contact you and process your order correctly.

From your personal account dashboard, you can:

• Edit your password and personal account details.
• View your recent orders and track their status.
• Manage your default shipping and billing addresses for faster future checkouts.

Click on the My Account icon and, once logged in, click on Addresses to edit your Billing or Shipping address.

Generally, your shipping confirmation email will contain tracking information.

• All pricing displayed on our site includes GST.
• All orders picked up in Sydney or shipped to an Australian address include GST.
• Orders shipped overseas generally do not include GST.
• GST exclusive pricing is shown in shopping cart AFTER the shipping address is entered.

• The quickest way to tell is put your address in the cart and get a shipping quote.
• If the cart gives you a shipping quote we will ship to you.
• What happens if my parcel is lost or damaged in transit?
• Please contact us immediately, with photos, if there is damage.
• We adhere to the Australian Consumer Law regarding loss or damage to goods.
• For all international shipments, this adherence is subject to any mandatory statutory rights you may have in your jurisdiction.

Please refer to our Returns Page.

• All goods are carefully inspected before being packed and are in good condition when shipped.
• If the delivery looks damaged, sign & mark the consignment note “damaged”.
• Take photos of the package before and after opening and send them to support@revelrycycles.com.au immediately.

Revelry Motorcycles 336 Parramatta Rd Burwood NSW 2134

• Through our Contact Us page
• Email support@revelrycycles.com.au
• Phone +61 2 9715 7354

If you realise you have entered an incorrect shipping address, please follow these steps immediately:

If you have an account:

• You can log in using the same email used to place the order and quickly update your shipping address in your profile.
• Please notify us of the change immediately via phone, (+61 2 9715 7354) in case your order is already being processed with the old details.

If you checked out as a guest:

• Please ring us immediately on the number provided above so we can attempt to intercept the order before it is dispatched.

Important Note on Shipping Errors:

• Once your order has been shipped, the ability to correct the address is severely limited.

• If the incorrect address is not discovered until after the package has left our premises, the customer is responsible for either the cost of any attempted redirection or for the loss of the goods if they cannot be recovered.
• We cannot be held liable for parcels lost due to an incorrectly entered address supplied by the customer.

Before your order has shipped changes are generally no problem.

After an order has shipped it will need to go through the returns process.

Yes. As long as the part status is “Available on backorder” you can place an order that will be filled first in best dressed as soon as the our shipment arrives.